SHIPPING

 

Shipping Time: 

Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.

Shipping Charges:

We offer free shipping on all orders.

Tracking: 

You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
In case you’re ordering other items along with personalised jewellery, your order might arrive in parts.

 

HANDLING:

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesnt include all said items, the company has a right to deduct an amount up to the full MRP of the missing product.

Exchange Policy:

In case you have requested the exchange of any of your products, the exchange of the same shall be initiated once we receive the product back in our warehouse.

Exchange Process:

• You can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the exchange request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
• Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post.
• In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to take the final decision.